SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-21 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Redesearch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://redesearch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Grade
Perfect
Perfect and fast
Case very nice, well made
Case grade
Very good
Excellent quality, I loved them
Good cover
The case is very nice. Very soft to the touch. I love it.
Super
Чехол супер на высшем уровне
Beautiful case. Beginning slightly hard, because it is new, but the leaves at the buttons on the side after and is ideal.
Классный чехол. Все соответсвует
The cover came up. Harsh, darker than in the photo at the store. Not very nice to touch... In general, well, I liked my friend, I do not.
It’s beautiful
Very good cover. Much better than ordered from another store. But for a very long time I had to wait. The seller wrote another wait for 2 weeks, because because of the quarantine of the parcel longer go. In general, very satisfied with the purchase.
Хороший чехол.
The parcel came in more than 3 months, the quality is 4ku ..
A good cover, I liked everything)
For its cost of casting cover
Good quality case, the color is pleasant
I love it, excellent quality and very beautiful
Good material, soft and fits perfect. Recommended
Perfect ! Very cute case
Delivery sooo long. Promised to deliver in January, came in early April. And it is not dense, but beautiful. It is visible that it is not expensive :(
Заказ шёл максимально долго, но наконец-то спустя месяца 2,5 пришёл.
Duge Dovga delivery. Case Super
The cover is normal. Inside, there is no fur coat. Just soft silicone: went more than 2 months! Track wasn't tracked.
Skper
Everything came OK
Very pretty, looks very resistant, good quality, I am very satisfied with my purchase
Everything is clearly satisfied with the order
Git
Oh, yeah. It's not been three months since my case finally came ...... Very not happy that so long was the parcel. No messages where and when will delivery. As for the cover itself, quality, color is satisfied, all the names as in the photo.
Very cute cover) I'm happy
Good, but I came with scratches on the case. It was packed in a pouch + postal bag with a purge film. The color is tender, the camera does not transmit
To long lasted :(