SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15 Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-15 Business days |
Central & South America |
15-21 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Redesearch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://redesearch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description, good quality, it came faster than I expected.
Shipping very fast, like 2 weeks aporx, same as the one in the photo, very recommendable!
Très jolie coque
Bonne qualité.
Superb even prettier in real fast delivery thank you to the store
Carcaza performs function, it is pretty, but support is plastic and weak. Otherwise carcaza equal to the photo
The cover is lindaaa! Super chic! :)
OMG . I love my new phone case.
Pretty I recommend fast delivery
Hermosa, la impresión de la imagen perfecta. Tamaño perfecto. Pop socket firme.
nice.
Beautiful good quality
Love it fast shipping
The product is very beautiful and the specifications match the speed in the delivery I will buy the product in other colors I strongly recommend it.
Nice
Great!
Good quality!
It's very nice and it came fast! Recommended!
Thank you
Very beautiful cover! Bright, juicy, light, thin. The thinnest of all that I had, the phone does not look bulky in it
Very good quality , just like the pictures
Good quality, perfectly Sat)
Very nice quality shell with beautiful colors, conform to the description totally, I recommend this store and these items
I absolutely love it. It’s very accurate to the picture. Got it delivered within 2 weeks.
Very fast shipping
Beautiful. Just pop socket is not long lasting, peels off after a month or smth.
Muy bonita
Beautiful product Conform to the description
Items conform to the description beautiful colors hulls received very quickly I recommend this store and these items
Perfect cover, very high quality, glossy, pop socket completely without any scratches or bubbles, very like!
Produit compliant
Product of a very nice quality, perfect! Second order at home and not the last one, send fast! Nickel