Frequently Asked Questions

WHAT'S DIFFERENCE BETWEEN PLASTIC AND RUBBER?

Plastic cases are made from rigid polycarbonate material, while rubber cases are made from somewhat flexible TPU material. PC material impact resistance is strong, the strength and toughness is very good, whether stress or general throw, as long as you don’t try to use it with a stone, it is enough to live a long life, at the same time, the appearance of the transparency is high but it is more easily scratched, while TPU material is known for its bending strength and scratch resistance.

Hard Plastic Cases
People can choose plastic case which comes with slim and fashionable look. It is also lightweight so people do not have to worry to bring heavy phone. The case will cover the back, side, and corner of the smart phone so they are still able to access the button, port, as well as control. Snapping the case on to the smart phone can be done very easily as well. If people are looking for the phone case which has look which is stylish and slim, this option must be perfect. It will also be great option for people who want to get the phone case which is easy to use.

Rubber TPU Cases
The second option of the smart phone case which can be found is the rubber one. People will love this choice because this case will be sleek, durable, and also light. All sides of the smart phone will be covered by this case. Additional protection for the phone screen can also be found since the case comes with raised front lip. Great grip and snug fit can also be found from the case. The case will give additional protection without much bulk.

PLEASE EXPLAIN ABOUT THE COLOR OPTIONS, I'M A LITTLE BIT CONFUSED.

The color options refers to the color of the case not the image. The case color is visible on the back and the sides of the case, and looks like a border when viewed from the front. We recommend selecting a color that matches the color of your phone.

SHIPPING AND ETA ESTIMATED TIME OF ARRIVAL

It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need up to three business days for printing and packaging before it get ready to be shipped. Delivery typically takes no longer than eight working days delivery after manifested (not from the date of your order). Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays.

We Ship with USPS First Class mail to keep your shipment cost down. Domestic shipping can take from 1-3 business days to deliver; International can take up to 2 weeks.
Once shipped, you will receive an email with your tracking number and any other shipping information.

PLEASE EXPLAIN ABOUT RETURN AND REFUND POLICY

I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 6 hours of purchase

We will replace or provide refund only for defective prints or wrong item sent. As always,
we guarantee supernatural phone cases quality and would be happy to provide refund or exchanges due to printing errors, but otherwise all sales are final.

HOW ABOUT CUSTOM PERSONALIZED ORDER?

All of our items can be customized any way you want at no additional charge.

– Place the order for the model you are looking for.
– Attach an image via a LIVE CHAT or Contact Page
– We will adjust, position and print the case to minimize the parts cut out by the camera or other openings on the case.
– Preview will be provided on all custom orders.
– We will reach out to you in case there are some big adjustments needed.

The image is just a representation on how the case will look like. The model of the phone is in the title of the listing. If unsure, please send us a message.

MY CASE HAS FINALLY ARRIVED BUT I'M UPSET IT DOESN'T FIT MY PHONE!

Please check your order if it matches the type of your phone. We currently offers phone cases compatible with the most common or international version of smartphones. It may not fit to the specific carrier version phones. Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a return or refund.

If you have been convinced that you have chosen the right model but the case you received doesn’t match with your phone, please contact us